SHIPPING POLICY

All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

For pre-order items, your order will be shipped according to the timeframe listed on the specific product page. Please consult the product listing for accurate dispatch time for pre-orders as these can vary.

There may be potential delays due to high volume of orders, postal service delays, and weather events that may be outside of our control. We are not liable for any delays once your order has left our warehouse.

We offer $10 flat rate shipping for orders under $50 within Australia, and free shipping for orders over $50 within Australia.

We offer $30 flat rate shipping for international orders.

For furniture and lighting sales, a separate freight cost will be quoted and sent through after purchase. Larger items are not included in our flat rate shipping.

In-store pickup
You can skip the shipping fees with free local pickup at our showroom in Byron Bay. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2-3 business days. Pre-orders are excluded from this timeframe. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10:00 am – 4:00 pm on Monday – Friday. Please have your order confirmation email with you when you come.

International Shipping
We offer international shipping at a flat rate of $30.

Please note that delivery to locations other than Australia may take up to 6 weeks.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Addition Studio is not responsible for these charges if they are applied and are your responsibility as the customer.

For furniture and lighting sales, a separate freight cost will be quoted and sent through after purchase. Larger items are not included in our flat rate shipping.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order after 2 weeks or have not received your shipping confirmation email, please contact us at info@additionstudio.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes
We ship to PO Boxes within Australia with Australia Post, however international orders cannot be sent to PO Boxes.