Refund policy

Our Simple 100 Day Return Policy

You can shop with confidence at Addition Studio as you are welcome to return or exchange anything you purchase from additionstudio.com within 100 days from purchase.

For change of mind returns or exchanges, your product needs to be:

1. In perfect, brand new condition

2. Have labels and original packaging intact

Sale items can only be returned if the item is faulty. We will not accept returns on worn, damaged or otherwise non-saleable products unless they arrived to you damaged or faulty. Postage will not be refunded for change of mind return and exchange; Addition Studio takes no responsibility for the cost of returning an item unless it is found to have been faulty or damaged in transit.

Please note: Products purchased in large quantities (bulk orders) or at reduced rates (sales items) may not be returned or exchanged.

Please contact our Customer Service team to start the return process, and await a confirmation email from our Customer Service team that will detail where to send your returned product/s.

Keep reading for more details on how to return or exchange an order. 

Refunds for damaged, faulty or incorrect items

If your order arrives damaged, the product is faulty or it wasn't what you ordered, you can choose to have the items replaced or refunded. We’ll also cover the cost of postage for new items (or refund original postage cost if you ordered online).

In this case, please contact us on additionstudio@telegramco.com before sending your order back so that we can approve the return and issue you with a reply-paid label so that you won't need to pay for your return shipping.

Exchanging via post

Place a new order for the product you have in mind. That helps ensure you get what you're after as quickly as possible, rather than waiting for it to reach us and potentially selling out in the meantime.

When we receive your returned items, we will process a refund for them within 3 business days. Except where the goods were damaged, faulty or incorrectly supplied only the item will be refunded, not initial postage.

We recommend that you purchase the registered post option so that if your package goes missing you can track it down. (As you are the sender in this case, we do not have the authority to track down the parcel).

How To Return An Order via post

Once you’ve received approval from our Customer Service team, securely package up the return items and include the completed return form in the package. Addition Studio takes no responsibility for the cost of returning an item unless it is found to have been faulty or damaged in transit.

Take your item to the post office – we recommend choosing the 'registered post' option at the post office. That way, if your package goes missing, you can track it down with registered post. (As you are the sender in this case, we won’t have the authority to track down the parcel).

Once your return reaches our warehouse, we will refund your order (excluding postage) within 3 business days. If the return is because the goods were damaged, faulty or incorrectly supplied, we'll also reimburse you any postage. We’ll send you an email to let you know that the refund has been processed, and funds will then show up in your account within 1-5 business days.